All posts by Elanng

Age UK Scam Prevention and Support toolkit

 

This toolkit has been developed by the National Centre for Post-Qualifying Social Work, Bournemouth University on behalf of Age UK as part of the Scams Prevention and Support Programme. The Programme is funded by the City Bridge Trust, to work in partnership with Action Fraud, to support older people who are at a high risk of being or who have been scammed. We hope the toolkit will be of use to you as an adviser. We aim to ensure that the information is as up to date and accurate as possible, but please be warned that certain areas are subject to change from time to time.

Please note that the inclusion of named agencies, websites, companies, products, services or publications in this information guide does not constitute a recommendation or endorsement by Age UK or any of its subsidiary companies or charities.

This toolkit was first published in January 2018.

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Launch event

Safeguarding workbook for community nurses and healthcare professionals, funded by The Burdett Trust for Nursing, launched on 18/05/18

By Professor Lee-Ann Fenge

The National Centre for Post-Qualifying Social Work and Professional Practice (NCPQSWPP) has recently undertaken a research project funded by the Burdett Trust for Nursing. This has developed a new learning tool for community nurses and healthcare professionals to help them safeguard those at risk of financial abuse from scamming.

Community nurses are likely to be in daily contact with adults made vulnerable by their circumstances, and are therefore ideally located to identify and support the victims of financial abuse. Every healthcare practitioner, whatever their role, has responsibility for safeguarding the people in their care, and this learning tool provides staff with key knowledge to meet their safeguarding responsibilities.

Although financial abuse from scamming has been a long-term social issue it is only recently that the true range, reach and impact of personal fraud on health and wellbeing has been recognised. Advances in technology have increased the opportunities for scammers to reach beyond national boundaries, but ‘old tech’ fraud (relying on face-to-face encounters, mail or telephone contact) remains prevalent, often targeting the lonely, socially isolated and people in vulnerable circumstances.

The launch event was attended by Dame Christine Beasley and Shirley Baines from the Burdett Trust, and Professor John Vinney, Vice Chancellor of Bournemouth University. An invited audience was given the opportunity to interact with the learning tool and digital stories, as well as some of the other learning resources developed by staff within the NCPQSWPP.

The event included an address from Bournemouth University’s Professor Keith Brown, and a discussion on the development of the learning tool and future scam awareness initiatives using gamification given by Professor Lee-Ann Fenge and Dr Sally Lee. The tool itself has been written by Dr Sally Lee and designed by the NCPQSWPP design team of Caroline Jones and Emily Rosenorn-Lanng. The digital stories are drawn from the experiences of individuals involved with scams who took part in the research project. Chris Petrou, second year film student at BU, filmed and directed the stories which use the voice and performance talents of volunteer actors.

This tool will be circulated to all NHS Trusts in the country and represents an important learning aid for all community health care practitioners supporting adults at risk from financial abuse from scams.

To find out more about the work of the NCPQSW in relation to financial scamming, please see http://www.ncpqsw.com/financial-scamming/

Burdett Trust Workbook

Safeguarding practice for those at risk of financial abuse from scamming: a workbook for community nurses and healthcare professionals

This learning tool, funded by Burdett Trust for Nursing, supports people who have experienced, or are at risk of financial abuse from scams.

Community nurses are likely to be in daily contact with adults made vulnerable by their circumstances, and are therefore ideally located to identify and support the victims of financial abuse. Every healthcare practitioner, whatever their role, has responsibility for safeguarding the people in their care.

Although financial abuse from scamming has been a long-term social issue it is only recently that the true range, reach and impact of personal fraud on health and wellbeing has been recognised. Advances in technology have increased the opportunities for scammers to reach beyond national boundaries, but ‘old tech’ fraud (relying on face-to-face encounters, mail or telephone contact) remains prevalent, often targeting the lonely, socially isolated and people in vulnerable circumstances.

A Key facts sheet will highlight the essential points for you to refer back to easily, click here to download this.

A video is available for you to view here, this accompanies the book showing real life examples of scams, told by the victims.

Advance Decisions to Refuse Treatment

We all like to make our own decisions. But what happens if for some reason a person is not able to make a decision about their own medical treatment because of illness or because they are unconscious?

The Mental Capacity Act 2005 (MCA) provides mechanisms which allow the person to authorise others to make decisions on their behalf, including Lasting Powers of Attorney (LPA). The person can make an LPA which will deal with property and affairs and/or an LPA dealing with health and welfare matters. There is a legal process to follow and a fee to pay. We would strongly advise making an LPA as it is a very good way of ensuring that someone can act on the person’s behalf if they are not able to.

The MCA also allows the person, if they have capacity, to plan ahead for decisions about medical treatment, using a tool called an Advance Decision to Refuse Treatment (ADRT). This will only come into force once the person lose capacity to make their own choices. This can then become a legally binding decision and clinical staff must take it into account. ‘Capacity’ means being able to make one’s own decisions. This leaflet will provide information about ADRTs and point towards further information.

Click here to download our ADRT leaflet

Draft Safeguarding Framework for Christian Faith Contexts – Consultation Document

The National Centre for Post Qualifying Social Work and Professional Practice at Bournemouth University has a proud history of working at the forefront of complex social issues within our society. We work with a number of governmental departments and bodies and have previously developed and published The National Competency Framework for Safeguarding Adults, The National Mental Capacity Act Competency Framework and The National Mental Capacity Forum  Advice on Next of Kin: Understanding decision making authorities, amongst other advice.

It is from this professional practice background that we wanted to offer a comprehensive set of advice and guidance in the area of safeguarding for those working within a faith based context. In developing this framework, we recognise that there are examples of good practice in Christian safeguarding and that there are organisations working to continue to develop safeguarding policy and practice in this area. The Christian church has a long and justifiably proud history and reputation for working with and alongside those who are the most deprived and marginalised within our society and it could be argued that this need is greater today than for many years.

The framework is currently under consultation, if you would like to download a draft version of this framework please click here >> Download Framework 

 

Working with Age UK to increase awareness of the risks posed by financial scams through a new Scams Prevention and Victim Support toolkit

Staff from within the National Centre for Post-Qualifying Social Work and professional Practice (NCPQSWPP) at Bournemouth University have been working with Age UK to develop a learning package about the risks posed by financial scams. This builds on a body of work undertaken by the NCPQSWPP over the past three years investigating financial abuse from scams. This work has involved collaboration with key partners from across the public, voluntary, financial and law enforcement sectors, including the Chartered Trading Standards Institute, National Trading Standards Scams Team, Royal Mail, the Burdett Trust for Nursing and Action Fraud. In partnership with these agencies we are committed to developing both professional and public understanding of the risks posed by financial scams.

Our recent collaboration with Age UK  has resulted in the development of a new ‘Scams Prevention and Victim Support toolkit’ which is currently being trialled at 4 sites in London. This has been funded by the City Bridge Trust, to work in partnership with Action Fraud’s Economic Crime Victim Care Unit (ECVCU), to support older people who are at a high risk of being or who have been scammed.

Professor Lee-Ann Fenge and Dr Sally ran a two day ‘Train the Trainers’ work shop in January at Age UK London for staff and volunteers who will cascade this learning throughout their local branches. The aim is to increase awareness of the risks posed by involvement in financial scams to older adults. Alongside the learning materials themselves, learning tools and games to engage the public in discussions about the risks posed by financial scams were also given in the learning packs. These learning tools were originally designed by Dr Sally Lee and Emily Rosenorn-Lanng from the NCPQSW as public engagement tools for use in the Science Tent at Glastonbury Festival last year. They proved very successful at this event, and subsequently at the Bournemouth Air Festival, in engaging members of the public in discussion about financial scams and how to protect against them. These have been refined to focus specifically on the context of financial scams experienced by older adults.

For more information about NCPQSW and their work, visit http://www.ncpqsw.com/

#BUNotAlone Tackling loneliness event at the Shelley Theatre on 9th November 2017

A huge thank you to everyone who came along to the event on the 9th.

It was a very enjoyable day and great to hear a diverse range of speakers and willing attendees who were prepared to ‘show and tell’ about their work to combat loneliness and join in lively conversations.

A highlight of the day was spending time with the lovely Caring Canines (and their human companions of course!). Thanks to Julie and all the teams for coming to the theatre to share their expertise.

Lunch was a delicious assortment of savoury and sweet treats provided by Crumbs, who also shared with us the purpose and aims of the organisation.

Thank you to everyone for your flexibility and willingness to join in the afternoon plenary session too.

We really enjoyed the day and the feedback has been very positive.

Please find below links to the various projects and organisations represented on the day along with the PowerPoint slides from the morning session (excluding Mark’s as this was a series of pictures which he said would be incomprehensible to anyone else!).

Working together to address loneliness – Jill Mortimer – AgeUK Loneliness and Financial Scamming – Professor Lee-Ann Fenge and Dr Sally Lee – National Centre for Post Qualifying Social Work Kindliness in Sheltered Housing A Dorset Project – Wendy Cutts Senior Lecturer – Bournemouth University