All posts by Sarah Wincewicz

Asset-Based Commissioning


Across the land there is an ever-growing gap between demand for conventional practice based, publicly-funded services and allocated state resource. Traditional ways of bridging this gap are no longer the answer, and increasingly commissioners are exploring the potential for drawing assets that are outside their control, into outcome production. Often this involves simply substituting paid employees with volunteers, something we refer to as asset-aware commissioning. While this approach is beneficial, more significant benefits flow when complementary use is made of all assets through personal and community self-help and coproduction; something we refer to as asset-based commissioning.

This text introduces asset-based practice and commissioning, explains why the language and practice of commissioning is changing and identifies two emerging variations: asset-aware commissioning and asset-based commissioning. The case is then made for adopting the later, which involves a paradigm shift. The main implications for stakeholders, systems, behaviours and relationships are outlined, as are ways of approaching this change.

This text is available as a full version (215 pages) and as a summary (11 pages). Please click below to download.

CLICK HERE to download the full version

CLICK HERE to download the summary

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NCPQSWPP awarded institutional hero award at CTSI conference

Bournemouth University (BU) was awarded an institutional hero award at CTSI conference for its work protecting vulnerable people from scamming. BU’s Professor Keith Brown, who was collecting the award, has also launched a new textbook on scamming at The Chartered Trading Standards Institute (CTSI) conference in Harrogate. At the conference, more than 500 attendees from the consumer protection community engaged in a range of talks, workshops and sessions from 27-29 June.

The conference began with an introductory talk by guest speaker Professor Keith Brown, Director of the Centre for Post Qualifying Social Work (NCPQSW) at BU, who launched his team’s book about financial scamming, “Safeguarding Adults, Scamming and Mental Capacity”, co-authored by BU’s Sally Lee and Dr Lee-Ann Fenge at the event. Professor Brown spoke about the ways in which his centre’s research had been developed by working with the police and the Chartered Trading Standards Institute.

BU was awarded with the CTSI’s institutional hero award, given to candidates who have made outstanding contributions to the field of consumer protection, with particular mention given to Professor Brown and the NCPQSW.

Leon Livermore, CEO of the CTSI said: “By making this award we seek to highlight the contribution that the university has made to bring the issues surrounding scams to the attention of policy makers. As organisations we are often comfortable talking about our own issues, especially at a time when any government service linked to local government is experiencing once-in-a-generation challenges.

“However, the university has highlighted a commitment to reaching out to organisations across the consumer protection landscape to better understand the shared challenges that scams cause to our vulnerable population – especially as elderly, isolated and vulnerable individuals are a growing part of our communities.”

He added: “The University has contributed its research expertise – delivering a detailed snapshot of the current thinking on protecting vulnerable adults from scamming and making recommendations to local and central government on how preventative measures can help to improve the outcomes for consumers. It has also committed to working in the future on more detailed work to understand challenges caused by scammers to vulnerable individuals.”

Of the research, Professor Brown said: “What we are finding is really quite fascinating but also quite scary. Scamming is different for different people and comes about in lots of different ways. Some people realise they are being scammed, some don’t, and some people are frankly too embarrassed to even admit it to themselves.

“Scamming can be “door-step” crime, these are the sort of people who come to your house and want to paint your shed or fence for £1,000, and then repair your roof for £10,000.  We’ve also got mail scamming, false lotteries, telephone scamming, and internet scamming, which is on the rise, and is not as prevalent in the elderly.”

The NCPQSW was founded by Professor Brown in 2000, and is based at BU’s Lansdowne campus. The centre works in partnership with over one third of local authorities in England, and has seen more than 10,000 students study in social work fields at BU.

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We are off to Glastonbury!!

We are very excited about taking our financial scams research to the Glastonbury Festival, 2017. This offers an amazing opportunity to engage with a very different, and potentially huge, audience.

But this offers a challenge – we are well practiced in presenting our research at conferences, public engagement events and more formally at policy forums – but how to do it in a tent, in a field, with a moving audience, at probably the best-known music festival in the country???

The first response I get from people when I tell them about taking our scamming research to Glastonbury is: ‘are you going to scam people?’, and the answer is of course, yes (though we promise to return their personal information). Using an exercise that demonstrates how humans tend to want to please and are generally reciprocal by nature, we will demonstrate the characteristics scammers use to their advantage (Langenderfer, and Shimp, 2001).

To make our research attractive, and draw in an audience, we have turned to games which offer information in bite size chunks and reward players who use their scam ‘antennae’.

With such a diverse audience as Glastonbury we have a range of activities to appeal to children (and the sleep deprived) and older participants. So, we have designed a colourful ‘scams and ladders’ game where getting caught by scamming snakes means sliding down the board, while beating the scammers is rewarded by racing up the ladders.

Others may try a card sorting game where different scams are depicted with colourful illustrations. Players must sort into scam type and the correct sequence of events. For the detectives, we have hidden clues to be found within letters and emails (including clues only revealed with the use of a UV torch).

These will be fun activities, but our attendance at Glastonbury is also a serious research endeavour. Not only will we be collecting data about the general public’s awareness of scams, it is an opportunity for us to trial alternative ways of presenting research which break through the barriers between ‘research’ and ‘real life’. We will be evaluating our project and building on our findings to develop improved resources.

Scamming is an extremely serious issue affecting more that 3.25 million annually in the UK (Age UK, 2015), and can result in significant harm to victims’ health and well-being. This means finding diverse ways of communicating knowledge which empowers people and increases prevention through raising awareness is essential – including games.

Listen to Dr Sally Lee’s email to Mark Kermode and Simon Mayo being read on the BBC’s flagship film programme CLICK HERE1:55:20

References:

Age UK (2015) Only the Tip of the Iceberg: Fraud Against Older People, Age UK, London

Langenderfer, J. and Shimp, T. (2001) Consumer vulnerability to scams, swindles and fraud: A new theory of visceral influences on persuasion, Journal of Psychology and Marketing, 18:7, 763-783

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What does Brexit mean for Social Care?

Date: Wednesday 3rd May 10 – 4pm
Location: Executive Business Centre, Bournemouth University, Holdenhurst Road
To participate, please register here https://brexit-social-care.eventbrite.co.uk


Social care in the UK is already facing unprecedented challenges in terms of the recruitment and retention of staff across the sector. There is already an estimated vacancy rate of 5.4 per cent, rising to 7.7 per cent in domiciliary care services. Another challenge for this sector is the retention of a suitably qualified workforce, and high staff turnover is an on-going problem with an overall turnover rate of 25.4 per cent (equating to around 300,000 workers leaving their role each year) (Skills for Care 2015).

The impact of Brexit on workforce development may intensify existing challenges of ensuring the quality and sustainability of the UK social care workforce, a significant proportion of which are EU/EEA citizens (6% nationally, 7.5% in the south-west). This represents 80,000 of the 1.3 million workers in the adult social care sector (Health and Social Care Information Centre 2015; Skills for Care 2016).

These workers currently face uncertainty over their rights to continue living and working in the UK as it exits the EU. The impact of Brexit may exacerbate the difficulties of recruiting and retaining workers within social care, a relatively low pay sector.


This workshop aims to open a dialogue on this issue between academic researchers, social care professionals and practitioners or organisations that support EU (and non-EU) workers. This dialogue will identify core challenges and consider how research can best be used to address the issue. Participants will be invited to shape the design and scope of future research projects, which bring positive impacts for the social care sector and its workforce.

Confirmed speakers:

Professor Rebecca Kay, University of Glasgow, lead of ‘Social Support and Migration in Scotland’ action research project. http://www.gla.ac.uk/research/az/gramnet/research/ssamis/background/

Workshop organisers: Dr Rosie Read: http://staffprofiles.bournemouth.ac.uk/display/rread

Dr Lee-Ann Fenge: http://staffprofiles.bournemouth.ac.uk/display/lfenge

To participate, please register here https://brexit-social-care.eventbrite.co.uk

References

Health and Social Care Information Centre (2015). ‘NHS Hospital and Community Health Services (HCHS): All staff by nationality and main staff group in England as at 30 September 2015’. HSCIC website. Available at: www.hscic.gov.uk/media/20194/All-staff-by-staff-group-nationality-and-HEE-region—full-time-equivalents-and-headcount—Sep-2015/xls/Staff_groups_by_nationality_and_HEE_region_FTE_and_HC_-_Sep_2015_-_Final.xlsx.

Skills for Care (2015). The state of the adult social care sector and workforce in England. Skills for Care website. Available at: www.skillsforcare.org.uk/NMDS-SC-intelligence/NMDS-SC/Workforce-data-and-publications/State-of-the-adult-social-care-sector.aspx

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Scamming Definitions

Financial Scamming is a growing problem that is now being recognised as a crime. The negative impact it has on individuals and society as a whole is gradually becoming clear as further research probes into the consequences and damage caused by financial scamming. It has already emerged that these criminals purposely target some of the most vulnerable people in our society, who sadly, are not always able to protect themselves.

The National Centre for Post-Qualifying Social Work and Professional Practice have been working in partnership with key national organisations and politicians to develop further research and raise awareness of financial scamming to develop a better understanding of this crime. We are working together to not only reduce the risk of financial scamming but to raise awareness to organisations and the public so that they too can join the fight against scamming.

This document provides clear and concise definitions to some of the language used within Financial Scamming and highlights the warning signs of scams which can be used to identify potential victims. It is vital that we are up-to-date and explicit with types of scams and their definitions to ensure that we can effectively support professionals, carers and anyone in contact with potential or actual scam victims. This document can be used in conjunction with our Financial Scamming: Our Campaign and research to date and Next of Kin leaflets (available to download from www.ncpqsw.com) to offer further insight and advice.

Scamming Booklet Scamming Definitions Booklet 
Financial Scamming Page  Press Release Financial Scamming Blogs Financial Scamming Facts

Promoting sexual well-being in professional practice

Date: Wednesday 1st March 10 – 4pm
Location: 2nd Floor, Executive Business Centre, Bournemouth University, Holdenhurst Road


The National Centre for Post-qualifying Social Work hosted a FREE event on Promoting sexual well-being in professional practice.

Sexual well-being is one of the most significant aspects in life (Taylor, 2011), profoundly connected to human well-being where pleasure, person to person connection and communication enhances self-worth and confidence (Nusbaum and Rosenfield, 2004; Myers and Milner, 2007; Dunk, 2007; Owens, 2015).

With the concept of well-being becoming embedded within social care following the implementation of the Care Act 2014, practitioners must be prepared, and able, to support people in identifying what impacts on their own well-being. This exploratory, collaborative, approach to well-being has the potential to uncover diverse issues which present practitioners opportunities to directly apply their interpersonal skills.

Sexual well-being is a sensitive topic but social workers’ preparedness to discuss difficult and sensitive subjects is a professional strength (Bywaters and Ungar, 2010). Engagement with sexual well-being is an aspect of practice which faces multi-layered barriers, ranging from social taboos around sex and disability, to personal values, culture and experience. Fear of risk, uncertainty about the law, and lack of policy or guidance create an environment where enabling people’s sexual expression is problematic, yet the Human Rights Act, 1998, makes explicit that agencies must not inhibit citizens’ rights to a private life and relationships of their choice (Article 8) – risk averse practice may seek to protect, yet might be breaking human rights law.

With all this complexity in mind the National Centre of Post-Qualifying Social Work and Professional Practice held an extremely well-received day exploring the importance of promoting sexual well-being in social care and health practice. The event emerged from doctoral research focusing on the meaning of sexual well-being for physically disabled people. The programme covered the topic from different perspectives.

Speakers

Dr Sally Lee (NCPQSWPP), began the day by exploring the relevance of sexual well-being to person centred, well-being focused social work practice.
Download Presentation >> 

Helen Stevens, Service Manager of Dorset Rape Crisis Centre (DRCC) presented the work the work of DRCC, informing delegates of the range of supportive services offered to victims, families and professionals. Helen also disclosed the pride DRCC has in being involved as advisors to the current series of Broadchurch. This fictional story presents a realistic and accurate account of the nature of DRCC’s work.
Download Presentation >> 

Rachelle Rowe and Beverly Downton from the Mental Capacity Act advisory team at Dorset County Council guided the audience through the complexities of the act in relation to sexual well-being, using a case study to see the act in application.
Download Presentation >> 

Claire de Than, Co-Director of the Centre for Law, Justice and Journalism at City University, London, and Law Commissioner (Jersey) led an informative session on the law, debunking myths and promoting practice which meets the requirements of human rights legislation.
Download Presentation >> 

The day was completed by Dr Lee-Ann Fenge (NCPQSWPP) who presented on, and led a discussion around, sexuality in older age, especially in respect of people living in residential care. Lee-Ann’s session challenged assumptions and provoked debate.
Download Presentation >> 

The event was a success with new working partnerships and shared projects (including a potential book) emerging. The day was part of the work to take this research forward, further aims include the development of a practitioner learning tool designed collaboratively with stakeholders, further presentations at academic, professional and disability group events and more publications.

If you are interested in this topic or would like to find out more, please contact me at lees@bournemouth.ac.uk.

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Social Work World Café event at Bournemouth University

Social Work World Café event at Bournemouth University

Academics from the social work department at Bournemouth University hosted a World Café event yesterday for practitioners and students to consider mental health practice. This builds on previous successful Social Work World Café events held at the university. These events are held as part of the wider work of the Pan Dorset Academy, which is a community of health and social care agencies and learning providers.

Our World Café events create a collaborative dialogue between practitioners, students and academics around questions that matter in social work. The event yesterday considers mental health which is a key issue for many professional across health and social care. It is a complex issue which impacts not only on individuals but on families and communities. The events are underpinned by a collaborative approach to learning, and this provides an important place for practitioner knowledge to be shared with both students and academics.

By learning from each other participants will explore:

  • Working with families to improve mental health outcomes
  • Interventions and ways of working at seem to be successful
  • The impact of mental health on family functioning
  • Identifying key mental health issues

At the World Café Event today 85 professionals from NHS, Children’s Social Care, Adult Social Care and voluntary sector have joined us to discuss the complexity of Mental Health in Families. Professor Colin Pritchard delivered the keynote on the new concept of a “Mental Health Syndrome” – an innovative model that emphasises the importance of the overlap between substance misuse, domestic abuse, neglect and mental health. Participants have considered questions such as ‘What would be the benefit of the model?’ and ‘how as a practitioner might this apply to my practice?’ The feedback so far – via questionnaire after Professor Pritchard’s presentation– indicates that 93% of participants confirm the relevance of the model to their practice.

During the rest of the day participants worked together, sharing their expertise to deepen their understanding of mental health on practice.

For more information about World café events please contact Stefan Kleipoedszus

For further information about the Pan Dorset Academy, click here to visit the website

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ESRC event Safeguarding Vulnerable Adults from Financial Scamming

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Safeguarding Vulnerable Adults from Financial Scamming

Date: Wednesday 9th November 2016 10 – 3pm
Location: EB306, Executive Business Centre, Bournemouth University, Holdenhurst Road


laf-imageThe National Centre for Post-qualifying Social Work hosted a FREE event on safeguarding vulnerable adults from financial scamming as part of the ESRC Festival of Social Science.

Financial scamming are growing aspects of financial crime, and those working to protect vulnerable adults needs to develop increased awareness and understanding of the challenges it poses. The Office of Fair Trading estimates that UK consumers lose about £3.5 billion to scams each year. These threats take on many forms, including doorstep scams, phone scams, postal scams and increasingly scams via the internet.

This ESRC Festival of Social Science event showcased recent research and best practice responses dealing with the threat posed by financial scams, bring together staff from key agencies and the public to explore research and best practice to tackle this issue.

Speakers

Dr Lee-Ann Fenge – Deputy Director and Dr Sally Lee – National Centre for Post Qualifying Social Work and Professional Practice: Protecting yourself from Financial Scams
Download Presentation >> 

BU Cyber Security Unit – Ransomware: a presentation from the Cyber Security Unit

Trading Standards
fighting back against scams
Download Presentation >>

Jackie White – Social Worker Dorset County Council: A social worker’s perspective

Dr Sally Lee – The new landscape of safeguarding adults and financial scamming
Download Presentation >>

After lunch there was an opportunity to work with others to explore new ways of working together to tackle financial scams and to explore and the ways in which agencies can develop strategies to support vulnerable adults who are at risk or are victims of financial scams.

Staff from the National Centre for Post-qualifying Social Work also showcased the recently updated National Safeguarding Framework for Adults

For further information please contact

Dr Lee-Ann Fenge – Deputy Director NCPQSW

lfenge@bournemouth.ac.uk

Reference

Office of Fair Trading (2009) The psychology of Scams, Office of Fair Trading: London 

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NCPQSWPP raising the profile of Financial Scamming

Financial scamming and its impact have been receiving a high profile in the past few days, scam-mail-in-housewith accusations of Royal Mail ‘turning a blind eye’ to scams targeting the elderly. Scammers frequently contact people through the post with some victims, particularly older people, receiving hundreds of scam letters a week.

The National Centre for Post Qualifying Social Work and Professional Practice (NCPQSWPP) at Bournemouth University have been working with key national organisations in the UK to develop a better understanding of this issue, seeking ways and solutions to reduce the risk of financial scamming.

Professor Keith Brown, the Director of NCPQSWPP, has been speaking at various events to highlight the impact and costs of Financial Scamming to society and individuals.

Yesterday, he was speaking at the SOLLA conference 2016 in Central Hall, Westminster about Financial Scamming – How can L.P.A’s help and the role of the Mental Capacity Act.

Upcoming dates:
14th October 2016 – CTSI SE Branch Autumn meeting – Brighton City Airport
14th October 2016 – Elderly client care conference – The Law Society, London
18th October 2016 – Friends Against Scams – Cardiff

 

 

 

Please visit our website for more information on our Financial Scamming campaign and research to date.

This work is far from complete and we are continuing to research and develop our ideas and understanding. If you would like to contribute your thoughts or ideas please contact us. It is only via our collective efforts that we will be able to tackle this growing issue and we positively welcome your input and support.

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Are we heading for a doomsday scenario in the care of older people?

When looking at the news it’s hard to imagine that we are facing a crisis of unprecedented proportions in the care of our ageing population. On-going discussions about Brexit, Strictly Come Dancing or the Brangelina divorce dominate the headlines. However, last week a report by the Kings Fund (Humphries et al. 2016) highlighted the growing crisis in
the social care system which is struggling to meet the needs of older people.

hand-588982_1920A number of key factors are coming together to create this crisis. Over the past five years, local authority spending on the support needs of older and disabled people has fallen by 11 per cent in real terms and the number of people getting state-funded help has plummeted by at least 25 per cent. Public spending on adult social care is set to fall to less than 1 per cent of GDP (Humphries et al. 2016). This has occurred at a time when demographic changes and increased life expectancy has resulted in increased demand for intensive home care support (ONS, 2011; UKHCA, 2012a; Lewis and West 2014).

The percentage spent by local authorities on older people is a fraction of NHS budgets. According to the Kings Fund report (Humphries, 2016) this equates to a local authority spend of £7.23 billion on social care for older people, whereas the NHS budget in 2014/15 was £116.4 billion (two fifths on older people)This obviously has a knock on effect on those who are now eligible for local authority funded provision, and increasing numbers of older people now need to fund and arrange their own care arrangements. Pressures on health and social care budgets results in increasingly delayed discharges from hospital. If a winter Flu epidemic occurs, it is likely that the health and social care system will quickly be pushed into meltdown.

Another challenge facing the sector concerns the recruitment and retention of staff, and it is suggested that the care sector could face a shortfall of more than 1 million care workers by 2037 (Independent Age 2015). Issues related to low pay and low status continue to act as disincentives for employment in the care sector (Skills for Care, 2011a). The independent / private sector is now the dominant provider of home-care and care home provision (Eborall et al., 2010; UKHCA, 2012b), however many of these agencies are facing financial challenges as local authorities pass on cuts in their budgets to contracts with these care providers. These are complex problems which have no easy solutions. However, if we are to avoid a meltdown in adult social care in the not too distant future, government and society as a whole needs to engage in a wider debate about what we are prepared to fund and what local authorities can afford.

We live in an ageing society, and at some point these issues will affect us both personally as well as collectively. A long-term strategy across successive parliaments is required to identify creative solutions to these challenges, and this may include increased taxes to provide sustainable services and different ways of configuring health and care provision.

We can draw on the work of Tronto (2002) to re-vision care as a central shared value within society and a universal need. This may lead to a social transformation of the value of ‘care’, including the status and pay of care work.

We all need ‘care’ and therefore have a stake in sustaining health and social care services. As a wealthy nation we have choices and this includes how much should be spent on essential public services to support the health and well- being of all citizens. It is time we moved away from trying to stem the leak in the dam with match sticks – surely we all deserve better than this.

References

Eborall, C., Fenton, W. and Woodrow, S. (2010), The State of the Adult Social Care Workforce in England, 2010, London: Skills for Care.

Humphries, R., et al (2016) Social Care for Older People : Home Truths Available from http://www.kingsfund.org.uk/sites/files/kf/field/field_publication_file/Social_care_older_people_Kings_Fund_Sep_2016.pdf [Access 20 September 2016]

Independent Age (2015). Moved to care: the impact of migration on the adult social care workforce. Available at: www.independentage.org/policy-research/researchreports/ moved-to-care-impact-of-migration-on-adult-social-care-workforce (Accessed 21 September 2016).

Lewis, J. and West A. (2014) Re-Shaping Social Care Services for Older People in England: Policy Development and the Problem of Achieving ‘Good Care, ’ Journal of Social Policy 43 (01) pp 1 – 18

ONS (2011) Mortality Assumptions, 2010-Based National Population Projections, Available from http://www.ons.gov.uk/ons/dcp171776_237747.pdf [Accessed 21 September 2016]

Skills for care (2011a) Adult social care workforce recruitment and retention strategy, Leeds: Skills for Care Available from http://www.skillsforcare.org.uk/Document-library/Finding-and-keeping-workers/Recruitment-and-retention strategy/Recruitmentandretentionstrategy.pdf [Accessed 21 September 2016]

Tronto, J. (2002) ‘The Value of Care.’ http://bostonreview.net/archives/BR27.1/tronto.html [Accessed 21 September 2016]

UK Homecare Association (UKHCA) (2012a ), Care Is Not a Commodity, Commissioning Survey, London: UKHCA.

UK Homecare Association (UKHCA) (2012b), An Overview of the UK Domiciliary Care Sector, London: UKHCA

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Dr Lee-Ann Fenge

Associate Director Employer Engagement / Deputy Director of the National Centre for Post-qualifying Social Work

Lee-Ann smallPrior to joining Bournemouth University as a lecturer in 1995, Lee-Ann worked as a social worker in a number of adult social services settings in London and Dorset. Her particular interests are in practice with older people and community care. She has undertaken a number of participatory action research projects with older people, and has published recent academic papers on participatory action research methodology, involving older service users in research, diversity and ageing, sexuality and bereavement, and the impact of the recession on older people.

For further information on the research and events being undertaken by the NCPQSW please contact:

Tel: 01202 961693          Email: lfenge@bournemouth.ac.uk