Today the National Centre for Post-Qualifying Social Work (NCPQSW) launches a new publication around the concept of service improvement. This short e-guide introduces the process and thinking behind BU’s Service Improvement Model. Aimed at practitioners and managers working in both social work and health environments it provides the knowledge to be able to ask precise questions of a potential or actual service improvement projects.
Written by the leaders of NCPQSW’s Service Improvement Programmes Dr’s Keen and Rutter agree that
“improving services for the benefit of the people we serve is central to the work of every committed professional. However, an in-depth understanding of any problem at the outset is necessary to avoid costly ‘wrong’ solutions. We need to understand what improvement is necessary, know that any planned change should result in an improvement and show that any outcome impacts services. Our units provide a unique opportunity to address these needs.”