The event was attended by over 70 people, representing UK agencies including from the police, trading standards, social services, and the private and voluntary sectors. The event represented an opportunity to share good practice and discuss some of the issues facing practitioners who work to safeguard the most vulnerable in society from financial scams.
Four speakers presented different aspects of the issue which included Louise Baxter from the National Scams Team, Sean Olivier and Trish Burls from Croydon Council, Phil Mawhinney from Age UK and Rebecca Rogers from Bournemouth University Cyber Security Unit. Links to the presentations given at the event are available by clicking here.
Following these key presentations discussion groups considered the following issues:
- Lack of awareness for front-line staff concerning financial scams.
- The need to develop understanding of the role of different agencies and to develop mechanisms for sharing data/information.
- The need for early identification of scams.
- Identifying factors which increase vulnerability to scams, including the impact of loneliness and isolation.
- Understanding mental capacity and the impact this might have on vulnerability to scams.
- Resource constraints.
What are the solutions we can offer?
- Improved training for front line professionals.
- Raising public awareness of scams and preventative measures and this may include improved community engagement.
- Improved sharing resources and information between agencies.
- International co-operation and learning.
- Changing policies of financial institutions/ Making changes in legislation/law.
- Overcoming social isolation of vulnerable older people/community engagement.
- Early intervention with victims including earlier interception of scams.