Category Archives: Financial Scamming Publications

Cyber Scams

Cyber Scams – Key Facts   

This document provides a range of definitions of words and phrases used in relation to cyber scams, and discusses some of the key factors related to this form of scamming. These terms are in general use but are frequently used to describe different things. This is confusing and can even hide the true breadth, reach and impact of cyber scams on individuals and wider society. This document aids professionals, carers, and anyone in contact with potential or actual cyber scam victims.

Download Cyber Scam Booklet


Scamming Definitions

Financial Scamming is a growing problem that is now being recognised as a crime. The negative impact it has on individuals and society as a whole is gradually becoming clear as further research probes into the consequences and damage caused by financial scamming. It has already emerged that these criminals purposely target some of the most vulnerable people in our society, who sadly, are not always able to protect themselves.

The National Centre for Post-Qualifying Social Work and Professional Practice have been working in partnership with key national organisations and politicians to develop further research and raise awareness of financial scamming to develop a better understanding of this crime. We are working together to not only reduce the risk of financial scamming but to raise awareness to organisations and the public so that they too can join the fight against scamming.

This document provides clear and concise definitions to some of the language used within Financial Scamming and highlights the warning signs of scams which can be used to identify potential victims. It is vital that we are up-to-date and explicit with types of scams and their definitions to ensure that we can effectively support professionals, carers and anyone in contact with potential or actual scam victims. This document can be used in conjunction with our Financial Scamming: Our Campaign and research to date and Next of Kin leaflets (available to download from to offer further insight and advice.

Scamming Booklet Scamming Definitions Booklet 
Financial Scamming Page  Press Release Financial Scamming Blogs Financial Scamming Facts

National Mental Capacity Act Competency Framework

The presumption of capacity should be the underpinning ethos of the interactions between health, social care and public sector workers whenever they are required to interact and/or build relationships with any member of the public.

In some circumstances there may be concerns which lead staff across the full range of public service settings to work with individuals who may, for a whole host of reasons, be unable to decide for themselves. In these cases, staff need to understand, and apply, the framework of the Mental Capacity Act to their areas of responsibility, ensuring the individual’s rights in situations where someone needs additional support or safeguards to be put in place.

Please click here to download the National Mental Capacity Act Competency Framework

Next of Kin: Understanding decision-making authorities

CaptureThe term Next of Kin (NoK) is commonly used and there is a presumption that the person you identify as your NoK has certain rights and duties.

Health and social care colleagues should always consult the people closest to a person who lacks capacity to understand that person’s wishes and feelings to help them make a decision in that person’s best interests. However, the person identified as next of kin should not be asked to sign and/or consent to certain interventions (unless they have a legal basis for doing so – see overleaf). This is a mistake often made in many hospital and nursing or residential type accommodations, where family members are asked to sign care plans, end of life plans and other treatment options and provide consent which is not legally valid.

Click here to download the NoK booklet





Financial Scamming and Fraud

Financial scamming and its impact have been receiving a higher public profile in recent months, yet though it is a recognised as a growing problem, there is a lack of clear research and evidence into the scale of the problem, its causes and the impact on the public.

The National Centre for Post Qualifying Social Work and Professional Practice at Bournemouth University have been working with key national organisations in the UK to develop a better understanding of this issue, seeking ways and solutions to reduce the risk of financial scamming.

This work is far from complete and we are continuing to research and develop our ideas and understanding. If you would like to contribute your thoughts or ideas please contact us. It is only via our collective efforts that we will be able to tackle this growing issue and we positively welcome your input and support.

Scamming Booklet Scamming Definitions Booklet 
Financial Scamming Page  Press Release Financial Scamming Blogs Financial Scamming Facts

National Competency Framework for Safeguarding Adults – Comprehensive and Concise

National Compentency Safeguarding Framework scaled

Comprehensive Version (Updated December 2015)

This is the third edition of this framework; it has been updated to meet the requirements of The Care Act 2014. This framework sets out minimum standards a professional should seek to demonstrate in practice when safeguarding adults.

Download Framework

doncaster framework cover

Concise Version (Updated February 2016)

This document is the concise version of the National Competency Framework for Safeguarding Adults, A Comprehensive Guide. The aim of this document is to outline the competencies within the workforce to allow staff and volunteers ensure the safety and protection of adults at risk of or experiencing abuse and/or neglect (adult at risk). It offers a clear framework of these competencies within varied roles where you may work with an adult at risk.

Download Framework


The Safeguarding Adults at Risk Series


The developments at the National Centre for Post-Qualifying Social Work in Safeguarding Adults at risk

The World Health Organisation suggest for many staying out of harms’ way is a matter of locking doors and windows and avoiding dangerous places, people and situations; however for many of the individuals you work with it is not quite so easy.  The threat of abuse is often behind those closed doors, hidden from public view and for those living in the midst of adult abuse fear permeates many aspects of their lives.

The role of professionals in Safeguarding Adults is an increasingly important, and complex, area of practice requiring a good level of skill and ability. The resources produced by the National Centre for Post Qualifying Social Work have been developed to support practice, to complement the good work already being undertaken and whilst the media rightly focuses on the failings of the system, it is important for us to also celebrate the little successes achieved on a daily basis but never seen by the media or wider society, but which make such a difference to those you work with.

Its right not to be complacent, but, it is also right to be confident, confident that you can and do make a difference.

The resources discussed above are part of our on-going commitment to supporting practitioners, and the organisations they work in, to continue improving the lives of those at risk of harm and who are experiencing abuse.  We never forget at the centre of practice in safeguarding adults is a person in need of support.

Click here to read more about how these resources were developed.